PRIVACY POLICY, RULES & GUIDELINES

Privacy Policy

MIST (“we”, “us”) is committed to safeguarding and respecting the privacy of all visitors and their personal data. This privacy policy explains and aims to provide the detailed information of what happens to the personal data that you provide to us, or that we collect from you, including the details of our steps towards its procession and protection. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

INFORMATION WE MAY COLLECT FROM YOU

 

We may collect and process the following data about you:

Information that you provide to us by filling in forms on our site www.mist.gg (“Our Site“). This includes information provided at the time of registering with Our Site and when requesting and/or supplying goods, services or information from/to us or third parties.

Information that you provide to us when you register for an account either on this website or through our FACEIT Platform. For Privacy Policy and such of FACEIT, go to: https://corporate.faceit.com/privacy/https://corporate.faceit.com/terms-conditions/

Information that you provide to us if you should login to our site with a Facebook, Twitter, Twitch or other social account.

Information that you provide to us when you write to us (including email communication).

Information that you provide to us when we speak to you by telephone or in person. We may make and keep a record of the information you share with us.

Information that you provide to us by completing surveys or participating in competitions. We may ask you to complete surveys that we use for research purposes, although you have no obligations to respond to them.

Details of transactions you carry out through Our Site or otherwise with us and of the fulfilment of your orders with third parties concluded through Our Site or otherwise.

Details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Website statistics in the purpose of supporting its optimisation, which might include your visited pages and the overall journey followed through Our Site. Such statistics may also include details of your browser and operating system used. We would like to mention that we are not able to identify individuals based on such information.

Information obtained by us from third parties in accordance with the Act.

 

HOW WE MAY USE THE COLLECTED INFORMATION

 

We use information held about you in the following ways:

To ensure that content from Our Site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service or in relation to activities you have undertaken, such as entry into competitions and giveaways.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer/user, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form or registration form).

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

 

DISCLOSURE OF YOUR INFORMATION

 

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, email or telephone.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of Website Use and/or other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations, such as credit reference agencies and fraud prevention agencies, for the purposes of fraud protection and prevention, credit risk reduction and to pursue debtors.

If we use a third party to host the servers on which your personal information is stored.

In any other manner mentioned elsewhere in this policy.

 

HOW WE STORE, PROCESS AND SECURE YOUR INFORMATION

 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

SOCIAL MEDIA PLATFORMS

 

Communication, engagement and actions taken through external social media platforms that Our Site and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Our Site includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on Our Site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on Our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

 

SOCIAL MEDIA AND SHORTENED LINKS

 

This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs [web addresses].

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by our  site and it’s owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.

 

EXTERNAL LINKS

 

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

COOKIES

 

The MIST website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

 

ACCESS TO INFORMATION

 

GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

 

CHANGES TO OUR PRIVACY POLICY

 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

 

PRIVACY POLICIES OF OUR PARTNERS & 3RD PARTY WEBSITES

 

Please find the privacy policies of the third party websites we use the most when sharing hyperlinks to external resources but please note the following list is not only limited to the listed websites.

Facebook privacy policy:
http://www.facebook.com/about/privacy

Google privacy policy:
http:/www.google.com/policies/privacy

LinkedIn privacy policy:
http://www.linkedin.com/legal/privacy-policy

Twitter privacy policy:
http://twitter.com/privacy

FACEIT privacy policy:
https://corporate.faceit.com/privacy/ & https://corporate.faceit.com/terms-conditions/

 

Discord - Rules & Guidelines

Main Rule: PLEASE DO NOT SPAM OTHER PEOPLE ( POKING, PM's, WHISPERS )

1. Pick a role under #role-assignment , this is MANDATORY to read and use our text and voice channels.

2. Do not spam the channels - if you are in doubt whether it is considered spam or not, stop yourself already there, don't do it.

3. We do not tolerate hate speeches, racism, sexism, harassment, trolling & politic statements. It will get you banned from the server, permanently.

4. If you have an issue with a member, contact a moderator or admin.

5. @ mentions are generally not allowed. All channels are blocked.

6. Do not advertise other services, servers, sites.

7. If you have suggestion for the server or addons like bots, write it in #questions-feedback or if needed contact a member of MIST.gg (do not use non-approved elements without permission)

8. Be aware of pinned messages in each channel as they might contain special info and rules for the specific channel.

9. If you are advertising your YouTube channel, Twitch stream or anything like that, remember first that it needs to be content, so do not post anything else non-related and only do so in #self-promotion and not in #general or #off-topic or any other places.

Also if you stream or post multiple times during the day, be aware to not create a streak of same links, instead simply delete the old link and keep the new stream link to keep it clean. This does not affect YouTube videos as each new video will have a new URL, which is completely fine. If in doubt do not hesitate to contact one of the Moderators / MIST.gg members.

If you break and/or you do not follow rules above admins reserve the right to kick and/or ban you without any further explanation/notice.

CS:GO - Tournaments - Rules & Guidelines

*** Prerequisites ***
By playing in our tournaments on FACEIT you agree to all of the rules defined within here.

*** Full Rules ***
1 - Regions
2 - Tournament structure
2.1 - Tournament format
3 - Game Settings
3.1 - Game version
3.2 - Player's settings
3.3 - Server settings
4 - Match procedure
4.1.1 - Check in
4.1.2 - Stand-ins/Substitutions
4.1.3 - Before the match start
4.1.4 - Map Pool
4.2 - Play Button/Ip Notification
4.3 - Warm-up/Match Start
4.4 - During the match
4.4.1 - Communication
4.4.2 - Match interrupted
4.4.3 - POV Demo Recording/Requests
4.4.4 - Pause
5.5 - After the match
5 - Rules and violations
5.1 - Forbidden in-game actions
5.2 - Sanction
6 - Other
6.1 - Anti-cheat
6.2 - GOTV Demos
6.3 - Party/Team names
6.4 - Ingame Name/Avatars

*** Rules Start ***

1 - Regions
Players from NA are forbidden to participate in EU, SEA, SA and OCE Tournaments.
Players from EU are forbidden to participate in NA, SEA, SA and OCE Tournaments.
Players from SEA are forbidden to participate in EU, NA, SA and OCE Tournaments.
Players from SA are forbidden to participate in EU, NA, SEA and OCE Tournaments.
Players from OCE are forbidden to participate in EU, NA, SEA and SA Tournaments.

If you are found playing in an incorrect region, your team will be disqualified from the Tournament.
If your team is not located in any of the above regions you must play in the closest region that is supported by our platform.

2 - Tournament Structure

2.1 - Tournament format:
All tournaments will be in a Best of 1 format.
All tournaments have overtime enabled and will use MR3 10k as the settings.
All tournaments are played as single elimination.

3 - Game settings

3.1 - Game version
All matches played on the FACEIT will use the latest version of CS:GO. If your game isn't up to date and you attempt to join the server you will not be allowed so make sure your game is updated before joining the tournament.

3.2 - Player's settings
External tools or software to alter in-game settings are not allowed in FACEIT matches.
Recommended client settings:
cl_interp 0
cl_interp_ratio 1
rate 196608
cl_cmdrate 128
cl_updaterate 128
cl_allowdownload 1
cl_downloadfilter 0
ds_get_newest_subscribed_files
voice_enable 1

3.3 - Server settings
All matches will be played on FACEIT's servers.

The following game settings will be used:
mp_startmoney 800
mp_roundtime 1.55
mp_freezetime 15
mp_maxrounds 30
mp_c4timer 40
sv_pausable 1
ammo_grenade_limit_default 1
ammo_grenade_limit_flashbang 2
ammo_grenade_limit_total 4

Settings for overtime:
mp_maxrounds 3
mp_startmoney 10000

4 - Tournament procedure
4.1.1 - Check in
Only Captains can check in to a Tournament for the entire team. If any other player/s check in for the Tournament it will not check your entire team in, so you would lose your spot in the Tournament.

4.1.2 - Stand-ins/Substitutions
Substitutions or stand-ins are not allowed in these Tournaments.

4.1.3 - Before the match starts
You have a total of 10 minutes to vote, if you use more than this your team can be disqualified from the tournament. Each vote is a maximum of 210 seconds in our daily Tournaments, if your team captain does not vote the system will award a forfeit win to the opposing team and you will be removed from the event.

4.1.4 - Map Pool

de_inferno
de_mirage
de_train
de_nuke
de_overpass
de_cobble
de_cache

4.2 - Play Button/Ip Notification
Once this button appears you have 10 minutes to join the server. You can join the server by clicking on the “PLAY” button or copying the “connect serverip” command into your CS:GO console.

4.3 - Warm-up/Match Start
Warm-Up: Both captains have to type “!ready” to start the match, you have a total of 10 minutes to use the command or else the match will be aborted and the
captain who did not !ready will have his team disqualified from the tournament, if both teams have the same amount of AFK the team with highest ELO will advance in the tournament and be disqualified in the following round.

Match Start: The match will go into the knife round. Once the knife round has been completed the winning captain needs to pick a side by using the “!stay”/”!switch” commands. If the captain fails to select a side within 1 minute of winning the round the sides will be randomly decided by the server.
You are allowed to play without a full team, but you will have to use the !ready command before the 10 minute join timer has ended.

4.4 - During the match

4.4.1 - Communication
All communication with Live Support admins is expected to be in English. All communication in game and on the website is also recommended to be in English.

4.4.2 - Match interrupted
If a match is involuntary interrupted (player crash, server crash, network cuts,…) the Live Support Admin may decide to resume the match to a round before the issue was present to give both teams a fair chance.

4.4.3 - POV Demo Recording
Players are required to record their own in-game demo. If a player disconnects, for whatever reason, players must start recording again, with a different demo file name. To record an in eye demo please type in your game console when the match starts: record putnamehere
The demo must have all rounds that you have played. You must have from pistol round to the final round played to be considered a complete demo.

Players cannot request POV demos during the tournament, but demos must be recorded and saved for at least five (5) days after the tournament has ended. An admin has the right to request these POV demos during or after the tournament. If you suspect a player for cheating, use the thumbs down at the end of the match to report the player. This feeds directly into our FBI system and as such this players activity will be reviewed.

Failing to provide a POV demo upon request can result in a suspension.

You can locate your POV demos here - C:\Program Files (x86)\Steam\steamapps\common\Counter-Strike Global Offensive\csgo

4.4.4 - Pause
A team may “pause” the game at the end of the current round or during freeze time to allow a player to come back. A team can’t “pause” the game during the current round unless it has been expressly authorized by the Live Support Admin. The maximum allowed pause time is 10 minutes, once the pause timer countdown runs out you will not be able to pause and the match will still continue.

4.5 - After the match
When the match has been completed the result is automatically sent to the website and the winning team will advanced in the tournament.

5 - Rules and violations

5.1 - Forbidden in-game actions
The following actions are strictly prohibited during a game and can result in your account being suspended:
Any form of external script is forbidden.
Using bugs which change the game principle (i.e. spawn bugs) is illegal.
Moving through walls, floors and roofs is strictly forbidden. This also includes sky-walking.
Planting bombs so that they cannot be defused is illegal. This does not include plants where multiple players are needed to defuse.
Boosting with the help of teammates is allowed in general, but it is forbidden in places where the textures, walls, ceilings, floors become transparent or penetrable.
- “Flash bugs” are forbidden
- “Map swimming” or “Floating” is illegal.
- “Pixel-walking” is illegal (sitting or standing on invisible map edges).
- Using 16 bit graphics.
- HE/Flash/smoke throw script
All 3rd party software that isn't allowed by the game publisher and that can give an unfair advantage to a player or team are classed as cheating.

5.2 - Sanction
Issues during a match, from the beginning to the end, must be reported right away and can not be reported after the fact as this constitutes acceptance of the issue by the opposing team. A player may be cautioned and receive a ban if he commits any of the following offences:
- Refuses to follow Live Support Admin instructions.
- Shows dissent by word or action towards other players.
- Uses insulting language and/or gestures towards other players.
- Is guilty of unsporting behaviour in a match.
- Griefing / Trolling
- Ghosting
- Spamming
- Mislead or dupe any Live Support Admins

6 - Other

6.1 - Anti-cheat
All FACEIT Servers have our own in house Anti-Cheat enabled on all of our servers that you play on.

If you are detected by the anti-cheat you will be kicked from the game and your account will be suspended. Games will be cancelled if a player in the game has been suspended for cheating. Please contact our Live Support admin team to have the win awarded in the match if a player is banned for cheating in the game.

6.2 - GOTV Demos
FACEIT's servers will be recording all the matches. These demo’s are in your stats page in the form of GOTV demos uploaded to your profile with the room page as well.

6.3 - Party/Team names
Please fill in your team name accordingly. Team Names/Avatars should not contain any offensive or racist content. If you come across a player/team breaking this rule then please submit a ticket with relevant evidence (Screenshot/Recording) so action can be taken against the player/team in question. Team captains ignoring this rule can end up with a ban from the platform.

6.4 - Ingame Name/Avatars
Ingame Names/Avatars should not contain any offensive or racist content. If you come across a player breaking this rule then please submit a ticket with relevant evidence (Screenshot/Recording) so action can be taken against the player in question.

Press & Ressources

(Follow the guideline inside the Mediakit for details on how to use our logo & materials without harming the brand)

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Media Coverage

As we always had respect for the media and strive to be a company created for the players, we are open to any interviews and our ‘’Mediakit’’ is a proof of that we are willing to share information if you contact us directly, where we can discuss all topics you would like.

We know that many of you would like to write about different activities in the Esports related communities, so therefore we are opening our doors and hope for a long and healthy collaboration.

Streams of tournaments

We kindly ask you not to stream any tournaments or matches without the direct approval of MIST.gg and/or its Staff.

It is crucial that our brand and partners are not associated with 3rd parties that could be harmful, damaging or potentially hurtful in any way to both our brand and of our partners.

Should you have any enquiries about these subjects, please contact us at mist@mist.gg with Subject Line: ‘’Streaming Tournament’’

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